Shipping Questions

Hello again, these are the most common questions about the shipping and distribution of our products. Keep in mind that you can also establish direct contact with us through our email indicated at the bottom of the page in case your concern is not listed in the post, among the most frequently asked questions are:

HOW MUCH IS THE PREPARATION PROCESS.

Basically, since completing your purchase we are already in the process of packing and quality control process since we have stock for most of our products.

HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE.

After the preparation and due verification of the quality controls of the product, your package will be sent according to the shipping method you have selected in your cart, as an example we send to any part of the United States with a duration of between 3- 5 business days after preparation, International shipments lasting between 7-15 business days. If you need your articles more quickly you will have in the shipping catalog more options for less time.

MY ITEM ARRIVED BUT IT IS NOT THE RIGHT MEASURE.

In case you make the purchase of an item in our catalog and you have acquired it with a bad measure or we send it with a bad measure, you just have to contact us from our help page and we will gladly make the replacement.

In order for you to be eligible for us to send you a new product, keep in mind that the article already lived on your part for us must be in perfect condition.

HOW MUCH IS THE SHIPPING.

• NATIONAL All orders ordered from the United States is Free Shipping to any part of the country and the return if requested will also be completely free shipping. The products will be delivered as soon as possible, usually you will have them between 2 to 5 business days, in case you do not have them in that time please feel free to contact us using the Contact Us page in the menu.

• INTERNATIONAL For shipments outside the United States, the shipping rate you have to pay will be calculated, unless you choose a free shipping offer or a code. we recommend that you Subscribe to our website to take advantage of all our great offers.

I CAN RETURN MY PURCHASE ONCE MADE.

Once you have created your order and need to cancel it for some reason and we have not yet sent your order you just have to contact us through our help page and request it. But keep in mind that if you already received the item or it is already on its way it is not eligible for a refund as this would violate our shipping terms.

OTHER QUESTION

If you need to expand or get an answer to another question not mentioned above, please send us a message to our email support@zorostone.com and we will be happy to contact you, thank you.